Terms & Conditions

1. ORDER
    All of our products on the site can be ordered as long as it is available, products in high demand may sell out really quickly, please note that items in SHOPPING BAG are not reserved until you have confirmed your order.

2. PAYMENT PROCESSING
    In the event that your payment can not be validated due to some reasons such as incomplete payment process or mistakes on account details, we reserve the right to cancel or not to process your order.

3. ORDER DELIVERY
    In the event that your shipping or billing address is mistakenly or incompletely stated on our site during your order process, we have no obligation for any loss of items during delivery process and it is not refundable.

4. OUT OF STOCK
In the event that your order can not be processed in regards to unavailability of stock due to some reasons such as system fails/ error or out of stock, we reserve the right not to process your order and if your payment has been made, we will refund your payment based on the amount of payment that you have made.

5. EXCHANGE

  • You can return your purchase item at least 3x24 hours since receive your product.
  • Return and Exchange are only acceptable if the mistakes were made by Qonita Gholib party.
  • Customers should return products in appropriate condition (hang tag still attached, unused and secure wrapped) any suspicious damage will be charged to customers.
  • Customers should show the invoice.
   To initiate your exchange/return, simply:
   Whatsapp us at 085889204068 with the following details:
   Order Number
   Your Name
   Reasons for the exchange

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